Política de reembolso

Return & Refund Policy

Thank you for shopping with us! We are committed to providing you with a safe, convenient, and reliable shopping experience. This policy outlines the conditions under which you can return items and receive a refund, in accordance with Japanese commercial law and best practices for online stores.

General Conditions

• No "Change of Mind" Returns: Under Japanese consumer law, online sales (mail-order sales) are generally not subject to a "cooling-off" period. This means we are not legally obligated to accept returns or exchanges for reasons such as "change of mind," "I don't like it," or "the color doesn't match my outfit."

• Returns for Defective or Incorrect Items Only: We will only accept returns and provide refunds or exchanges for items that are defective, damaged during shipping, or are different from the product you ordered.

• Proof of Purchase Required: To process any return or exchange, you must provide proof of purchase, such as your order number or a copy of your receipt.

How to Request a Return

If you have received a defective, damaged, or incorrect item, please follow these steps:

1. Contact Us Immediately: Within 7 days of receiving your order, please contact our Customer Support team via [insert your preferred contact method, e.g., email address or contact form] and provide the following information:

   • Your full name and order number.

   • A detailed description of the issue (e.g., "The product arrived broken," "I received the wrong item").

   • Clear photos or a video of the defective or incorrect item and its original packaging.

2. Await Our Instructions: Our team will review your request and provide you with instructions on how to return the item. Please do not send the item back before receiving our approval, as we may not be able to process your return.

3. Return the Item: Once you have our approval, carefully package the item in its original box with all accessories, manuals, and any other included components. We will provide a return shipping label, and we will cover the return shipping costs.

Refund Process

• Inspection: Once we receive the returned item, we will inspect it to verify the issue.

• Processing Time: After our inspection, we will process your refund or send you a replacement item.

• Refund Method: Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

Exchanges

If you have received a defective, damaged, or incorrect item and prefer an exchange, please follow the return process above. We will send you a replacement of the correct item as soon as the returned item has been inspected and the issue is confirmed.

Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable. This includes, but is not limited to:

• Perishable goods (e.g., food, flowers).

• Personal care or hygiene products.

• Used or opened products (unless defective).

• Items on final sale or clearance.

We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our customer support team.